Frequently Asked Questions
Everything you need to know about shopping with SWAY beauty.
Are SWAY products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All SWAY products are 100% cruelty-free and formulated without any animal-derived ingredients.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you have an issue with a product's performance, please contact our support team.
Do you offer international shipping?
We currently ship to over 20 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your ingredients safe for sensitive skin?
SWAY prioritizes clean, non-toxic ingredients. While our formulas are designed to be gentle, we always recommend performing a patch test on a small area of skin before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Afterpay.